Hello, I recently visited the United Airlines San Antonio Office in United States to inquire about their luggage policy and had a positive experience. The staff was courteous and provided clear information on baggage allowances and associated fees. They explained that Economy Class passengers are typically allowed one carry-on bag and one personal item free of charge, with checked baggage fees starting at $35 for the first bag and $45 for the second on domestic flights . They also informed me about the recent policy change effective June 3, 2025, requiring all domestic passengers to check in at least 45 minutes before departure, regardless of whether they have checked luggage . The office was well-organized and easy to locate at 9800 Airport Blvd, San Antonio, TX 78216 . Overall, I left the office satisfied with the assistance I received.
